Shipping policy
Shipping Policy
Effective date: January 2026
At NKD, we’re committed to getting your order to you as smoothly as possible. Please review our shipping details below.
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
During high-volume periods (such as launches, promotions, and/or holidays), processing times may be slightly extended.
You’ll receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location and selected shipping method.
Delivery times are estimates and begin once your order has shipped, not when it is placed.
Estimated delivery timelines:
- Domestic (U.S.): 3–7 business days
- International: Timing varies by destination
Please note that delivery delays may occur due to carrier issues, weather, or customs processing.
International Shipping
International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the item price or shipping cost.
Lost or Delayed Packages
Once an order has been shipped, NKD is not responsible for delays caused by the carrier.
If your tracking information shows that a package has been delivered but you have not received it, please contact the carrier directly.
If a package is confirmed lost in transit (not marked as delivered), contact us at orders@nkdsupply.com, and we’ll assist in filing a claim.
Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. NKD is not responsible for orders shipped to incorrectly provided addresses.
Orders returned to us due to address errors may not be eligible for reshipment.
Contact Us
If you have questions about shipping or need assistance with an order, contact us at:
📧 orders@nkdsupply.com