Refund policy

Returns & Refunds Policy

Effective date: January 2026

At NKD, we design essentials meant to feel effortless from the first wear. Because our products are intimate apparel, we handle returns a little differently to ensure hygiene and quality for every customer.

All Sales Are Final

Due to the nature of our products, all sales are final.

We do not accept returns, exchanges, or refunds once an order has been placed.

This policy applies to:

• Underwear and intimate apparel
• Items marked as final sale
• Promotional or discounted purchases

Please review product descriptions, sizing, and details carefully before purchasing.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at:

📧 orders@nkdsupply.com

Include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

If the issue is confirmed, we’ll make it right with a replacement or store credit, at our discretion.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, NKD is not responsible for lost or stolen packages.

If your tracking shows delivered but you did not receive your order, we recommend:

• Checking with neighbors or household members
• Contacting the carrier directly

If a package is confirmed lost in transit (not marked delivered), please reach out to us at orders@nkdsupply.com, and we’ll assist in filing a claim with the carrier.

Order Cancellations

Orders cannot be canceled or modified once they have been processed.

Contact Us

If you have questions about this policy or need help with an order, we’re always happy to help:

📧 orders@nkdsupply.com